Parcel spend management is the practice of analyzing and optimizing parcel shipping costs with automated audits, data-driven carrier negotiations, real-time analytics, and claims management to reduce overspending without hurting service quality. It gives shippers visibility into contracts, invoices, and accessorials so they can control costs and improve performance.

Small to midsize shippers often see 15 to 30 percent savings through audit recovery, surcharge control, and optimized carrier terms. Enterprise organizations commonly realize 7 to 12 percent by aligning rates and accessorials with their actual shipping profile and tightening performance terms. Your precise projection is modeled from your shipment data before implementation begins.

Refunds from audit findings can appear in early billing cycles once automated auditing is active, while broader cost reductions from contract optimization and analytics typically ramp within the first quarter as new terms take effect and insights are applied.

Onboarding is fast and streamlined. Most clients are active within weeks, and we typically do not need to involve the IT department. Our team handles secure data connections and activates automated auditing so you can begin realizing benefits quickly.

Nine out of ten clients stay with their current carriers. Savings are generated by negotiating better terms based on data-backed insights. Some clients only choose to change carriers if there are issues with rates, service quality, or claims performance.

Common cost drivers include fuel, residential delivery, delivery area surcharges, minimums, and dimensional weight adjustments. Targeting these fees in negotiations, audits, and packaging improvements can materially lower parcel spend.

Automated parcel audits compare each invoice line against contract terms and service performance to find late deliveries, duplicate charges, and incorrect accessorials. This identifies recoverable refunds and prevents repeat errors while feeding data back into negotiations and operations.

• Assessment: We review your current contracts and shipping data to uncover where you’re overspending or missing value.
• Alignment: We work with you to define strategic goals and structure a tailored negotiation roadmap.
• Advisement: We guide the bid evaluation process, helping analyze proposals and refine negotiations.
• Agreement: We support selection of the best-fit terms and guide you through contract rollout.
• Implementation: We manage deployment of your new carrier agreements, ensuring routing compliance and invoice accuracy.
• Maintenance: We proactively monitor performance and flag new optimization opportunities as business needs evolve.

Yes. Zero Down connects with leading ERPs like NetSuite, SAP, and Microsoft Dynamics and supports parcel TMS workflows, alongside direct parcel carrier integrations, to automate allocation, simplify reconciliation, and unify visibility for finance and operations.

Claims management covers late, lost, or damaged shipments from filing through resolution. Zero Down manages documentation, submission, and follow-up to secure refunds efficiently, supported by a published 88 percent success rate and fast turnaround benchmarks.

You gain real-time visibility into carrier performance against SLAs, surcharge trends, network opportunities like zone skipping, and savings scenarios for negotiation. Dashboards and reports unify data so leaders can cut costs, improve service, and build a more resilient operation.